Clinic Information
24 Hour Cancellation Policy
We ask clients to give us 24 hours notice if you need to change or cancel your appointment. This is so we can offer your appointment to another client and fill the space. Under 24 hours notice means you are liable to paying the full cost of your appointment. Discretion will be applied to extenuating circumstances.
Illness
We ask clients that have any symptoms of covid, a cold, flu symptoms or generally feeling unwell to contact us as soon as possile to rearrange your appointment. Please do not attend your appointment. This is for your benefit as well as the clinics.
Payments
Invoices will be emailed out prior to each appointment. Payments can be made by bank transfer before the appointment but we do ask that payments are made no later than 5 working days after receipt of invoice for accounting purposes and to avoid any late payment charges.
GENERAL INFORMATION
Appointments must be pre-booked for attending the clinic. No walk in's.
We accept cash payments as well as bank transfer payments.
30 minutes will be left between client appointments to allow for thorough cleaning.
YOUR APPOINTMENT
Please try not to arrive too early for your appointment as you will need to wait in the car or outside until the clinic has been cleaned/previous client has left. Please call me on arrival and I will come and let you into the clinic.
Please try and attend your appointment alone. If you usually come as a couple or with a family member, they will also need to wait in the car. Unless needing a guardian
All patient information forms, dry needling forms and any other forms need to be completed online prior to your appointment
Please be as punctual as possible for your appointment so you do not lose valuable time. If you are late for your appointment, you will also need to leave on time to ensure enough time to clean thoroughly before the next client. Please let me know if you are going to be held up.